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ON-DEMAND LANGUAGE SUPPORT WHEN IT MATTERS MOST

On-Demand Text Translation

Make Your Customer Service Reps Multi-lingual Instantly

Translate Emails, Texts, and Other Brief Messages with Translation Technology & Qualified Linguists.

 

Learn More

Questions? Talk to an expert

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How it Works

GLOBO HQ provides effortless On-Demand Text Translation using translation technology and human translators that work in tandem. Simply copy and paste or upload text for rapid and accurate translations. 

 

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Message Received

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The Customer Service Rep enters the non-English email or support ticket into GLOBO HQ for translation.

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AI Translates

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Message is routed through translation technology tools, quickly translating the customer inquiry.

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Linguist Verified

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Professional, qualified linguists conduct reviews on messages to ensure accuracy and nuances.

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Better Experiences

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The Customer Rep responds directly to the customer in their language, providing a seamless experience.

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"If you want exceptional customer support that covers all your language needs and scales with you, GLOBO HQ is the best tool out there. It's as simple as that."

Chris Whittington
Associate Director of Community & Customer Support, NEXON M

Learn More

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Streamlined Support

Used for:

check Support Tickets
check Inbound Email Inquiries
check Form Submissions
check Discharge Instructions
check On-the-fly Transmissions

 

Drive Efficiencies

Efficient Translation Technology (machine translation, translation memory, and language detection) expedites communication and drives efficiencies.

Ensure Accuracy

Professional, qualified linguists conduct post-edit reviews on all messages to ensure accuracy, consider context, and provide in-language expertise. 

Improve Satisfaction

Human translators ensure personal correspondence that matches the right voice and tone factors that machine translation alone tends to lack.

Scale Seamlessly 

Avoid the overhead of staffing a multilingual team and leverage translation technology to produce faster turnaround times.

Learn about GLOBO HQ

 
On-Demand Multilingual Support

24/7 Access
to On-Demand Translation

Implementation

Machine Intelligence
Meets Human Assurance

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Quick Turnaround
Configure Custom SLAs

Language Support at Your Fingertips

Improve Customer Experience

Enable customer service representatives to quickly respond to customer support tickets, email inquiries, chatbot messages & more.

Increase Efficiencies

GLOBO is the only Language Support Provider that provides actionable, real-time data & analytics to contain costs & drive efficiencies.

Simplify Language Support

Order, manage, & track language support across your entire organization with GLOBO's comprehensive suite of services and reporting.

 

 

 

Ready to Get Started?

Start the conversation using the form below and a team member will reach out to answer any questions. 

Additional Resources

Case Study

on demand text translation support

How one client improved customer experience with multilingual email support from GLOBO HQ

Blog: Do I Need Machine or Human Translation?

on demand text translation

Machine translation and human translation are better off as teammates. Ask this question instead.

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